Home Page Korea Tours Booking Frequently Asked Questions

Frequently Asked Questions

Reservation and payment methods

If I have not determined the place to stay, can I make a reservation?
When shall I make the reservation at the latest?
Can one single person be accepted for participation?
May children participate as well?
If I travel with children, how much shall I be charged?
Do travel fees include taxes?
Will I be offered more competitive prices if I make the reservation directly from the organizer of the trip, beauty treatment or photo-taking sessions?
How shall I make the payment?
May I designate the tour guide or responsible person for my tour, beauty treatment or photo-taking sessions in South Korea?
If I do not have a printer to print out the reservation confirmation letter, what shall I do?
If the flight is cancelled due to adverse weather conditions, shall a cancellation fee be incurred?

Reservation confirmation

I have not received any email after the reservation.
I can not find my order.
After entering my email address and reservation number, I am still unable to check the status of my reservation (as a non-member).
I do not know the reservation number (as a member).

Pick-up service

What does "pick up" and "drop off" mean?
Where can the pick-up (receiving )service start?
Where shall I wait at the hotel for pick-up service?
What should I do if no one shows up at the designated time?

Wi-Fi/mobile phone rental

I have made the reservation for a rental Wi-Fi router and a mobile phone, but I have not received the reservation confirmation letter. It seems a long time to me.
If I do not have a credit card, how shall I get the rental Wi-Fi router and mobile phone?
May I show the credit card of another person (such as my father or mother) when I go and get the rental Wi-Fi router and mobile phone?
If I pick up the rental items at one location and return them to another, will it be acceptable?
May I know the number of the rental phone beforehand?
Will I get a discount if I rent the devices in South Korea?
My rental Wi-Fi router can not work normally.
Can I pick up the devices in China?
Can I use unlimited data with the Wi-Fi router?

Performance

When will I get my ticket and enter the venue?
May I select a preferred seat in advance so as to have a better view?
May I wear a casual outfit to the performance?
Is there an autograph signing event after the performance?

Beauty treatment/Hanjeungmak sauna

May I use the service without a reservation?
For a reservation involving multiple participants, can it be changed if one of the participants wants to?
Do I have to bring anything with me?
Can I bring children with me?
I do not want to be in a state of undress in front of other people. May I be massaged with my clothes on?
Is the event OK for a woman having a period?
May I change part of my tour itinerary on the event day?
If I arrive later than the scheduled time, what shall I do?
Can I have the force applied to my body changed from to time as having a rubdown bath or massage?
I have a tattoo. May I use any of the services?
Are beauty parlor staff all females?

Photo-taking

Will it be better to go to the parlor with makeup?
Are fake eyelashes available for free?
Are trinkets free to use?
May I wear my own clothes for the photo-taking?
May I change the series of arrangements on the event day?
After the photo-taking session is over, may I take photos freely? If I may, can I use the equipment in the studio?
Will the hairstyle and makeup made for the photo-taking be changed up or removed afterwards?
Can the photos be sent to me at the hotel?

Cultural experience

I want to have my children put on traditional Korean dress.
Do they provide traditional Korean dress for men or big-size traditional Korean dress?
May I take away items made during DIY sessions?

Tour of Panmunjom and DMZ

Can I make a reservation if I do not know my passport number (not received or not certain)?
I want to have a tour of Panmunjom and DMZ. Do I need to meet any requirements?
Is there any restriction on personal items?
Is there a dress code?
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