SAFEX Luggage Delivery Service (Incheon Airport Terminal 2 - Hotel)

【Liabilities and Compensation of the Services】
*By booking this service, customers consent to the following terms and conditions .


・Chinese-speaking staff available (Chinese pamphlets available)

■Please provide the following information when booking. (in the remarks section of the step 2)
1. Hotel name (drop-off or pick-up)
2. The name used for hotel reservation
3. A local contact number must be provided
4. For departures, please specify a time for luggage pick-up at the airport.
* Please indicate below if the person staying at the hotel is different from the person applying for luggage delivery services.
*Please note that luggage drop-off and pick-up is only available during counter opening hours.

■ Luggage Sizes
[Small] Sum of the height, width and length is less than 90 cm. (e.g. Backpacks, shopping bags)
[Medium] Sum of the height, width and length is less than 115 cm. (e.g. Boarding case)
[Large] Sum of the height, width and length is less than 158 cm. (e.g. Travel luggage)
[X-Large] Sum of the height, width and length is greater than 158 cm. (e.g. Golf bags)

【Prohibited Items】
Items that are vulnerable to damage or corrosion, high-valued personal electronics such as laptops, cameras, tablets, cash, precious metals, securities, contracts, passports, personal identification, keys, antiques and other items of uncertain value.

※ Additional fees apply if the luggage is not picked up by the customer during the specified time.
※ Luggage will discarded if it is not picked up 30 days after the specified date.
※ Maximum compensation for lost luggage is 500,000 Won. ("Travel Store" is liable for basic compensation except loss or damage that is made intentional or due to special conditions).

【Exclusions】
- No compensation if the luggage is damaged due to over-weight or over-packed situations ( including damage or loss of luggage or contents)
- No compensation for slight scratches, smears or dents that occur during normal handling of goods.
- No compensation for damage due to unresistible factors.
- No compensation if there is no detailed list of luggage contents provided by customers.
- No compensation for loss or damage of stuff inside of the luggage.

【Other notes】
※ Any potential loss or damage of luggage contents must be declared in advance. Delivery may be canceled based on the content of the declaration.
※ Service may be delayed or even canceled due to traffic conditions or express train operating times on the day.
※ Service may be canceled due to weather conditions.
※ Service is restricted to hotels in Seoul (hostels are excluded). Please note that luggage delivery may not be available for some hotels.

・2 days before participating day: 50% of the travel/performance payment
・0~1 day before participating day: 100% of the travel/performance payment

※ The rules above apply to reservation change (participating date and number of participants). Please take note of it.
※ If the customer cancels an order paid for with Alipay because of a sudden change of mind, he or she has to be charged 3% of the payment for the travel/performance as a processing fee. It is based on Alipay overseas service policy.
※ If the customer cancels an order paid for with Alipay because of a sudden change of mind, he or she has to be charged 3% of the payment for the travel/performance as a processing fee. It is based on Alipay overseas service policy.